Terms & conditions

1. Booking

Bookings made more than 8 weeks in advance require a 33% deposit. The balance of monies is due 8 weeks before the holiday commences.

2. Balance payment

On confirmation of the booking, the balance is due 8 weeks before the commencement of the holiday (see section 2a below). We will endeavour to send you a reminder around the time your balance is due. The balance due date is shown on the booking form.

2a. Default of payments

Any balance not received on or by the due date is in default of payment. We reserve the right to terminate your booking and you will lose any deposits made.

3. Method of payment

Payments may be made by:

• cheques made payable to “GOLDS” (a charge of £25.00 will be made for dishonoured cheques);
• credit or debit card over the phone; or
• SagePay online booking.

4. Price changes

Golds Group of Companies reserve the right to amend prices quoted in the brochure due to errors or omissions.

5. Duration and time of lettings

Lettings commence from 2:00pm on the first day of the tenancy and end at 9:30am on the last day of the tenancy.

6. Key collection

Keys are available for collection from 2:00pm on the day of your arrival. Details will be provided prior to your arrival date.

7. Cancellation

Cancellations must firstly be advised by telephone to Golds Group of Companies, followed by written confirmation within seven days. Golds Group of Companies will use their best endeavours to secure another booking on the property for the same term and, if possible, for the same charge, but reserve the right to negotiate.

Any refund will be made less a £195.00 administration charge per week booked. If the property has not been re-let, the full hire charge will still become due 8 weeks before your holiday commences.

8. The tenant agrees

1. to keep and leave the accommodation in a clean and tidy state, returning all furniture to the place in which it was found on entry and removing all rubbish from the premises. We reserve the right to charge an additional £50.00 where the tenant has not left the property in a satisfactory condition;
2. to pay for any breakages and damage;
3. not to cause a nuisance to the neighbours;
4. to allow the owner, his servants or agents access at all times, with or without consent;
5. not to exceed the total number of people the property sleeps, as detailed in the property description; and
6. not to put any nappies or sanitary items down the toilets, as this causes a blockage. Any blockages due to this will be charged to the tenant.

9. Non-availability of accommodation

If, due to any occurrence beyond the control of the owner, the accommodation is not available as booked, for example fire or flood, all monies paid will be refunded in full but the owner will be under no further liability towards the hirer.

10. Owner’s liability

The owner will not be held liable for any disruptions or nuisance outside his control. This includes, but is not limited to:

1. building works, road works, sewer works, or any works of any kind carried out in the adjacent and local area;
2. electricity power cuts; and
3. cars parked at the premises. Vehicles and their contents are left at the tenant’s own risk and no responsibility is accepted for them.

11. Linen

Bed linen and towels are supplied.