Privacy policy

Information we collect

Most personal information is provided directly to us because you have made an enquiry, booked a holiday, are part of a booking party, agreed to contribute towards a holiday, or supply products or services to us.

Depending on your relationship with us, we may collect your name, postal address, postcode, telephone number, email address and booking requirements. For a holiday party we may also record each guest’s name, age and gender. For pet-friendly accommodation we may record a pet’s name, age and breed.

Why and how we use information

We process information to answer enquiries, provide suitable self-catering accommodation, administer bookings and payments, maintain contact with guests, operate our business and meet legal or accounting requirements.

Our legal bases include consent, taking steps before entering a contract, performing a contract and our legitimate interests in operating and improving the business. Where necessary, a limited booking summary may be shared with suppliers or service providers who help us deliver your stay. We do not share special-category information, or age and gender details, unless there is a lawful and necessary reason.

How long we keep it

Records are retained for the duration of the customer or supplier relationship and for as long as required for tax, accounting, legal claims and other statutory obligations. Information that is no longer needed is securely deleted or anonymised.

Website, cookies, security and payments

We may use website analytics to understand general visitor patterns and improve the site. Analytics information should be processed in a way that does not directly identify visitors. Non-essential cookies should require consent; necessary cookies may be used for security and core website functionality.

Deposits and payments may be handled by an appointed third-party payment provider. Card details are not stored on our website servers. The payment provider’s own privacy terms explain how it handles payment information.

Reasonable technical and organisational safeguards are used to protect the information we hold. No internet service can be completely secure, so please contact us promptly if you believe your information has been compromised.

Your information rights

Depending on the circumstances, data protection law may give you the right to:

• ask whether we hold your personal information and request a copy;
• correct inaccurate or incomplete information;
• request deletion where the right to erasure applies;
• restrict or object to particular processing;
• withdraw consent where processing relies on consent;
• receive or transfer information you supplied where data portability applies; and
• object at any time to direct marketing.

Rights are not absolute. We may need to retain or continue using information where the law requires it, for a compelling legitimate reason, or to establish, exercise or defend legal claims. We will explain our decision if a request cannot be fulfilled.

Making a request

Contact us verbally or in writing, clearly describing the information or action you require. Include your contact details and any dates or booking information that will help us identify the relevant records. We may ask for evidence of identity before releasing information.

If you have concerns about our handling of personal information, please contact us first so we can investigate and respond. You also have the right to complain to the UK Information Commissioner’s Office.

Privacy contact details